800-CEO-READ Blog: Focus Groups
Steve Cone the author of Steal these Ideas was hosting 800-CEO-READ blog and slated focus groups (unsurprisingly) with the line
You either know your business or you don't.
I am not sure I agree totally with the thinking although I don't think Focus groups are the right way forward, but talking to customers is IMHO. However I had to laugh at the Henry Ford Quote:
"If I had asked my customers what they wanted they would have said a faster horse."