Keep our promises, own our problems, and fix them right first time
Slightly delayed from yesterday (all my troubles seemed so far away). I always felt that this particular 'value' was really aimed at Operational, particularly call centre staff. I also found it difficult trying to think of good, positive examples, again plenty of negative, never seen senior management live up to this type stuff. So until something occurs I'll leave it here and point you to nthellworld where the majority of examples are in the negative.
Posted by Paul Goodison at October 23, 2003 10:54 PM | TrackBack