More on the delight that is the email problem. A colleague of mine wrote this:
Said the email: "As you may have noticed, ntlworld's email service has recently suffered some intermittent technical problems and some of our customers have been temporarily unable to retrieve their email. If you have suffered from any of these problems we'd like to offer you our sincere apologies and to explain a little more about our plan to fix this.
"Over the next few days we will be increasing the capacity of our email service and removing more of the large volume of unread emails that slows down the system.
"In particular, we will be changing the number of days we store unread email for to 90 days, in line with other leading ISPs. We will be making this change with effect from Monday 16th June.
"By making these changes and reducing the volume of unread emails stored on the service, we will significantly improve the quality of your email service," it said.
Some how I think he might and probably should have said this in a different way.
We have been surprised at the rate at which the email platofmr deteriorated. SPAM is a definite issue and perhaps the ongoing reorganisation didn't help.
There is now a great deal of focus on this and despite large numbers of people being "pissed off", I hope we can address it quickly.
Just off to deal with SPAM...