Paul Goodison

First names: Paul John
Second name: Goodison
Nationality: British
Status: Married with three children
Sex: male
Date of Birth: 20-11-1970
Home Address: Available on request
Home Phone: Available on request
Work Phone: Available on request
Mobile Phone: Available on request
Email: contact [AT] betaroad [DOT] com (replace with symbols)


From 22-03-2004 to 10-02-05
Ntl(UK) Ltd - E-Care Manager


Management of ntl's online customer care initiatives

From 2-12-2002 to 19-03-2004
Ntl(UK) Ltd –Internet Product Development Manager

· Conception, Design, development and management of Internet product development programmes within ntl: Home operating business
· Analysis of product ideas in terms of fitting to ntl strategy, company capabilities and resource
· Support development of strategic roadmap for ntl: Home Internet products
· Production of strategy for specific product areas, in tandem with Product Marketing e.g. Home Networking
· Production of concepts & business cases for new development, including financials
· Project management of new Product development from Concept to implementation, e.g. recent Broadband price change project
· Management of relationship with Internal and External Suppliers
· Change management strategies and implementation
· Management of cross business teams to develop new Internet Products, e.g. Newsgroups, Anti-Spam projects

From 2-7-2001 to present
Ntl(UK) Ltd –Business Analyst Internet Product Development

· Internal consultant supporting Internet product development programmes
· Development of product specifications and requirements from concept through to development
· Analysis of product ideas in terms of fitting to ntl strategy, company capabilities and resource
· Support of business case development, including financials
· Consultancy on end to end processes throughout product lifecycle – defining requirements in conjunction with internal business customers
· Development of new processes, seeking to increase revenue and reduce costs

From 1-1-2000 to 30-6-2001
ntl (UK) Ltd - Internet Centric Manager

· Developing & co-ordinating cross business Knowledge Management initiatives within ntl;
· Strategic thinking around use of internet technology
· Managing development requests for Internet Centric projects across the organisation;
· Prioritisation of projects - examining and producing business cases and ROI;
· Working with internal customers to understand their requirements and suggest Internet solutions;
· Project managing specific intranet development projects - liasing with development teams and internal customers to produce applications and web-sites;
· Responsible for the integration of ntl and CWC cable intranets, Internet web sites and extranets;
· Development of ntl’s Intranet strategy

From 20-10-1997 to 31-12-1999
ntl (UK) Ltd - Consumer Services Intranet Manager

· Project Management for web-centric projects - examples of major projects were the Integration of Intranet systems for new ntl acquisitions and development of ntl on-net consumer e-billing system
· Management of intranet content & applications for Consumer Services
· Manage core team of two, and a virtual team of nine regional Co-ordinators based throughout the UK

From 01-10-1996 to 19-10-1997 (Part -time from April 1997);
CableTel (UK) Ltd (became ntl) - Business Process Co-ordinator (Internal Consultant)

· Supporting Business Process Manager
· Re-engineering processes in support of front line management to improve efficiency and effectiveness;
· Administration of projects
· Creating documentation for quality management system (initially BS EN ISO 9001)

From 01-09-1995 to 30-08-1997
Various Teaching roles within 6th Form Colleges

Previously other part-time roles


A & A/S Levels: Economics, Sociology, Government & Politics, History, Computing (A/S)
Grades: All grade A

University of Hull
Subjects: Politics Grade: BA (Hons) 2-1 Graduated: August 1992

Institute of Education - University of London
Subjects: Social Studies Award: PGCE Graduated: August 1995

Chartered Institute of Marketing
Professional Diploma in Marketing - Merit (2004)
Professional Post Graduate Diploma in Marketing- Merit (2005)


· Negotiation Skills (internal ntl Course) (2003)
· Management Skills (Tune into Management – internal ntl course) (2001)
· Project Management - Kepner Tregoe (1999)
· Supervisory Management Skills (Turn onto Management -internal ntl course)(1999)
· Hands on JavaScript (1998)
· Understanding BS EN ISO 9001 (1997)

Conferences and Seminars attended
· Strategy Toolkit & Innovation Toolkit – both - Fast Futures Ventures (2001)
· Web & Enterprise Content Management - Gartner EXP (2001) – presented ntl case study
· StoryTelling MasterClass – Unicom (2001)
· Knowledge Summit 2001 – Marcus Evans
· Organisational Learning – LSE - Complexity Seminar Series (2001)
· Building the Knowledge Based Enterprise – Unicom (2000)

Driving Licence


· Coach for Farnborough Rugby Club Under 9's team - mini rugby
· Enjoy watching and participating in a variety of sports including Karate (GKR - Orange belt)
· Science Fiction and Fantasy – books, films and Comics particularly DC's Vertigo Comics
. Railways - primarily model railways and Railway simulation
· Vegetarian Cookery