December 11, 2003

More Reorganisation

ntl is reorganising again. This time (after October's fun) it is more fundamental in that ntl's Home business unit is effectively being divided into Product Management and Marketing (new ntlhome) and Customer Operations and Business Improvement (COBI) which is all field operations and service including call centres.

The team within which I currently reside is moving to Group IT, which probably makes sense for the technically people but moves me even further away from my core competency and my aspirations. I feel like someone just kicked me in the head when I was down.

Ignoring my whinging, its an interesting turn of events to reorganise. It puts a divide between the operations and marketing & sales, which used to exist but had been missing for about 3 years. Expect more trimming of staff in February, but maybe some new twists.

The current organisation is beginning to feel the cuts in places, despite lots being desired and needing to be done, not enough people are about to fulfill aspirations and get the work done. Priority setting has become a major past time along with the endless metrics, reporting and general look at me comms designed to cover your arse and show how 'well' we are all doing. If some people actually took decisons a number of problems being expereinced now would have been resolved.

Its a simple enough idea though - live by the numbers die by the numbers... at the moment the numbers maybe moving the right way but the underlying infrastructure (err that's people by the way) is rapidly degrading.

Posted by Paul Goodison at December 11, 2003 10:58 PM | TrackBack


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